Support
Need help with Bloom? Check the frequently asked questions below, or reach our team directly at [email protected] and we'll get back to you as soon as we can.
Who is Bloom for?
Bloom is designed for parents and caregivers of children ages 0–5. You create the account and enter your child's information; your child doesn't need to use the device directly to benefit from the suggested activities.
How do I reset my password?
On the sign-in screen, tap “Forgot password?” and enter your email address. We'll send you a link to set a new password.
I don't have an invite code — can I still use Bloom?
Yes. During setup you can search for your school district by name, or use your home address to find nearby participating districts. If your district isn't yet partnered with Bloom, contact us and we'll help.
How do I change or turn off daily reminders?
Go to Settings in the app to change your reminder time or turn reminders off entirely. Reminders are scheduled locally on your device.
How do I add or edit a child's profile?
Go to the Profile tab and tap your child's card (or “Add a child”) to update their name, birthdate, focus areas, or notes at any time.
How do I delete my account and data?
You can delete your account from Settings in the app. If you'd prefer, email us at [email protected] and we'll delete your account and your child's data for you. See how to delete your account for full instructions and our Privacy Policy for details on data retention.
Is my child's information safe?
Yes. We only use your child's information to personalize activities and never sell your data. Read our full Privacy Policy for details.
Still need help?
Email us at [email protected] with your account email and a description of the issue, and we'll follow up as soon as possible.